• What can I do if I forgot my password?
• How can I register an account on Alibaba.com?
• Why cannot I receive the Email verification code?
• Why cannot I receive the SMS verification code?
• What can I do if my account was deactivated?
• How do I delete verification phone number?

• How do I buy on Jagruti?

• How can I search products on Jagruti?

• How do I add a product to My Favorites?

• Can I know the product details, such as price, MOQ, shipping fee?

• How can I find the supplier’s contact information?

• How do I post RFQ?

• How do I contact suppliers?
• Why is there no reply from supplier?
• Why does my chat history disappear in Message Center?
• Should I communicate with suppliers outside of Jagruti?

• How do I place a Trade Assurance order?
• How does Trade Assurance protect my online transaction?
• What is your concern about VAT/GST/ US Sales tax?
• How do I pay for Trade Assurance order?
• Why was my payment not received in my order after I paid?
• When will the supplier ship my Trade Assurance order?
• When will I receive my order?
• How do I add the inspection service to my Trade Assurance order?
• Why cannot I pay for my Trade Assurance order?

• How do I open a dispute for my Trade Assurance order?
• How do I submit a complaint for my offline order?
• What’s the dispute process for Trade Assurance order?
• How long does it take for me to receive the refund for Trade Assurance order?
• How do I return products for my Trade Assurance order?
• When will my dispute case be solved?
• How do I cancel a dispute for my Trade Assurance order?
• How do I check the status of my dispute case?
• How do I deal with my Trade Assurance order dispute?

  Change Email Address

  Manage Verification Phone